Focus Group Findings on Prepaid Debit Cards
This fact sheet focuses on the lessons learned from consumers who purchase and use prepaid debit cards.
More info"Hidden or unexpected fees” were cited as the number one reason Greater Los Angeles’ working poor, those who are employed yet remain in relative poverty, closed bank accounts in the past year, surpassing job loss or lack of money, according to a survey of predominately Hispanic, low-income households.
Our survey population is predominantly female and foreign-born and identifies as Hispanic/Latino. Between survey phases, there was a 28 percent attrition rate. Those who dropped out of the survey between phases were disproportionately male, residents of control neighborhoods (those not targeted in the initial phase of the Bank on LA program), earners of slightly higher incomes than the general survey population, voters in the United States and English-speakers. In Phase II, overall household incomes declined, with 78 percent of respondents reporting household incomes below $25,000, up from the 71 percent who reported such income levels in Phase I. Additionally, the percentage of female respondents increased slightly, as did the percentage of foreign-born respondents. The mean age of respondents increased significantly, up eight years between Phase I and Phase II.
This population is the working poor with the vast majority of household income coming from employment. The form of income was very similar in both survey phases, with the majority of respondents in both phases being paid by check. Monthly expenditures rose slightly between phases, up $19 for banked respondents in Phase II and $44 for unbanked respondents in Phase II. For information on survey methodology, see the Appendix.
This fact sheet focuses on the lessons learned from consumers who purchase and use prepaid debit cards.
More infoAn interactive graphic demonstrating how banks can reorder a checking account customer’s transactions in a manner that maximizes overdraft fees.
More info"Something is wrong when keeping cash in the kitchen cookie jar seems a reasonable substitute for your bank.''
More infoAn interactive map highlighting the checking account practices of the 10 largest U.S. banks and the percentage of people without bank accounts in all 50 states and the District of Columbia.
More infoThe Pew Health Group’s Safe Checking in the Electronic Age Project investigated checking accounts offered by the ten largest U.S. banks, which held nearly 60 percent of the nation’s deposit volume.
View an interactive graphic presenting a state-by-state overview of Underbanked or Unbanked households.
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